When starting a design job, be it a website, a logo design, CD artwork, or whatever tickles your fancy... what initial questions do you put to the client to get a feel for who they are, and what 'visual feel' they're looking for?
The "what message?" or "what are you trying to communicate?" question is imperative. I usually suggest that a client give a few key words as an answer. Example... "Professional, strength, classic" conveys something entirely different to me than: "Fun, friendly, inviting".
Gathering examples of what the client likes is also a nice way of establishing their taste. Remember, you're designing for the client's taste--not yours. Hopefully they've hired you because they like the look and feel of your portfolio, so you meet somewhere in the middle.
If you're creating a website for a client. ALWAYS find out what kind of browser they will be looking at your work on. If they're using IE 4 and you didn't know it--you're screwed.
I find that often my clients would already have an idea of how they want the final product to look like, but lack the expertise to create it. Thus there is very little actual 'design' involved.
In these cases I simply let them choose from a series of juxtaposing items:
- dark vs light - clean vs flamboyant - hot vs cool - simpsons vs family guy etc etc...
This helps me better understand the style they're going for.